FAQ

Frequently Asked Questions

No, unless the soil is very dry. Otherwise, just water the rope and let the magic happens.

Big holes are filled by the rope, just be sure the soil is wet and packed when first using the pot.

Yes it does.

Shipping and Delivery

We ship worldwide for FREE! Delivery times are 10-20 days worldwide depends on where you live. However, we make sure you can track your order for extra peace of mind. More information is available in the Shipping and Delivery section.

Our company is based in the U.K. We deliver our products from our warehouses in Europe, USA and Asia.

Your packages are delivered by the responsible local post office.

You can track your order in the Track my Order section on our website.

Our items will be left in your mailbox whenever possible. Otherwise, your package will be dropped off at your post office where you can pick it up.

If your order has not yet been sent, contact us immediately and we will be happy to update your information. Otherwise, and in accordance with our general conditions of sale, once the order has been sent from our warehouse, no further changes can be made.

Payment

This site is 100% secure, and here's why: First of all, the site your are visiting is on a HTTPS server (the little padlock on the left of the URL of this page is there to remind you). Moreover, many sites only secure their shopping carts and everything related to the payment of orders. On this site, all pages are secure and therefore cannot be targeted by malware of hackers. Finally, we use Stripe, which is a reference in termes of security for internet transactions.

You can currently pay by credit card, Paypal or Apple and Google Pay on our website.