Frequently Asked Questions
Do I have to water the plant initially?
No, unless the soil is very dry. Otherwise, just water the rope and let the magic happens.
How do the dirt doesn’t fall into the clear part?
Big holes are filled by the rope, just be sure the soil is wet and packed when first using the pot.
Does the pot comes with cotton ropes?
Yes it does.
Shipping and Delivery
What are the delivery times?
We ship worldwide for FREE! Delivery times are 10-20 days worldwide depends on where you live. However, we make sure you can track your order for extra peace of mind. More information is available in the Shipping and Delivery section.
Where are you from?
Our company is based in the U.K. We deliver our products from our warehouses in Europe, USA and Asia.
Who delivers my packages?
Your packages are delivered by the responsible local post office.
Where can I track my order?
You can track your order in the Track my Order section on our website.
What happens if no ones is home?
Our items will be left in your mailbox whenever possible. Otherwise, your package will be dropped off at your post office where you can pick it up.
I provided the wrong delivery adress, what should I do?
If your order has not yet been sent, contact us immediately and we will be happy to update your information. Otherwise, and in accordance with our general conditions of sale, once the order has been sent from our warehouse, no further changes can be made.
Is your site 100% safe and secure?
This site is 100% secure, and here's why: First of all, the site your are visiting is on a HTTPS server (the little padlock on the left of the URL of this page is there to remind you). Moreover, many sites only secure their shopping carts and everything related to the payment of orders. On this site, all pages are secure and therefore cannot be targeted by malware of hackers. Finally, we use Stripe, which is a reference in termes of security for internet transactions.
What are the method of payment?
You can currently pay by credit card, Paypal or Apple and Google Pay on our website.